User Support Technicians

NOC#: 22221

Number employed in the occupation:

3315

Gender of people employed in the occupation:

# of Women: 860

(25.9%)

# of Men: 2460

(74.2%)

Age of people working in the occupation:

Age 15 to 29: 785

Age 30 to 54: 1970

Age 55 to 64: 480

Age 65 and older: 65

Highest Education level of people working in the occupation:

No certificate, diploma or degree: 50

Secondary school diploma: 585

Apprenticeship or trades certificate: 40

College certificate or diploma: 1230

University diploma or degree: 1410

Median Incomes of people working in the occupation (2022)

Median income for an entry-level employee: $20.54

Median income for all employees in the occupation: $34.23

Median income for an experienced employee: $58.51

Annual online job postings in 2023 for this occupation:

140 online job postings

Average advertised hourly wage: $29.75/hour

Industries that employ most people working in the occupation:

91 Public Administration 1,310 (39.5%)
54 Professional, Scientific, Technical Services 765 (23.1%)
51 Information and Cultural Services 335 (10.1%)

Employment outlook:

Moderate

  • Digital changes occurring in many business operations
  • The growing share of households owning electronic devices should lead to opportunities to provide technical support
  • Some opportunities expected from third-party providers of help desk support, including cloud-based services