The Household and Personal Services Sector groups businesses are primarily engaged in repairing and maintaining personal and household goods. Examples include personal care services, death care services, services conducted within the household, laundry and dry cleaning services, pet care (except veterinary), dating services, individuals employed as cooks, maids and butlers, and outside workers, such as gardeners, caretakers and other maintenance workers.

 

Employer One is a workforce development survey of businesses in Stormont, Dundas and Glengarry. Results were from 59 employers in the Household and Personal Services Sector in SDG as of May 20, 2015.

 

HIGHLIGHTS

59 employers in the Household and Personal Services Sector responded to the Employer One Survey

Nearly 15% indicate they will be hiring the coming year.

Employers rely on word of mouth, on-site job posters and their company’s website to recruit new employees.

They indicate little problem in finding suitable job candidates.

Household and Personal Services employers value customer service, dedication and motivation (work ethic) and the ability to work independently most highly.

Technical Skills are of lesser importance for these employers.

 

Expected Hiring

 

  • Of the 56 businesses who responded, 8 (14.6%) plan to hire in the next year.

 

Labour Force Supply

 

  • While nearly 30% per cent of 58 responding companies indicated they had hired in the past year, 5 (33.3%) of 15 responding companies indicated positions that were difficult to fill. 65.9% of employers indicated that the availability of workers locally was either good or excellent. This would indicate good labour market supply.

 

Hiring in the past year

 

Occupational Groups where hiring took place in the past year Hiring planned in the coming year
Occupational Group Full Time Part Time
Perm. Temp. Perm. Temp.
Sales and Service 23 1 20 1 21
Management 2 0 0 0 0
Business, Finance and Administration 1 0 0 0 1
Manufacturing or Utilities 1 0 0 0 0
Trades, Transport and Equipment Operators and Related Occupations 0 2 0 0 5
Other 0 0 1 10 1
Natural Resources, Agriculture and Related Production Occupations 0 0 0 0 6

 

Occupations in demand between October 2013 and May 2015 in SDG (# of positions)
Hair Stylist 9 Electrician 1
Sod Layer 6 Esthetician 1
Summer Student 6 Machine Technician 1
Cleaner 5 Manager 1
General Labourer 3 Pet Groomer 1
Front Desk Representative 2 Sales Person 1
Maintenance Technician 2 Tattoo Artist 1
Carpenter 1 Wait Staff 1
Cook 1

 

How do you rank the availability of workers locally?   41 responses
Poor Fair Good Excellent
2 4.9% 12 29.3% 23 56.1% 4 9.8%

 

Recruitment

  • 65% of employers rely on word of mouth, on-site job posters and their company’s website to fill openings.

 

What recruitment methods are used to fill open positions?
Method Number Percent Method Number Percent
Word of Mouth 16 40.0% Newspaper Ads 3 7.5%
On-site Job Posters 5 12.5% Unsolicited Resumes 2 5%
Company’s Website 5 12.5% Recruitment at Schools 0 0%
Online Job Board 3 7.5% Job Fairs 0 0%
Employment Centres 3 7.5% Other 0 0%
Recruitment Agency 3 7.5%

 

Training Needs

  • 16 of 38 or 42.1% of respondents supported the training of their workers.

 

Technical Training Requirements (# of multiple responses)
Accounting/Business Management Funeral Director
Computer literacy for Industry Specific Software (2) Health & Safety
Customer Service (5) Product Knowledge (4)
Esthetics Techniques Receptionist Skills
Fashion Trends Skills Development for Salon Trade (10)
Essential Skill Requirements
Creativity  Work Ethic

 

Source and Barriers to Training Existing Workers

  • More than 32% of employers rely on on-the-job training for workforce development.

 

Source of Training # % Barriers to training # %
On the Job 17 32.1% Productivity Loss During Training 9 24.3%
Professional Association 9 17% Cost 8 21.6%
Vendor Specific 7 13.2% Awareness of Existing Programs 6 16.2%
Private Trainer 7 13.2% Training Not Available Locally 4 10.8%
College 6 11.3% Distance to Travel for Training 4 10.8%
Online 6 11.3% Awareness of Training Support 3 8.1%
University 1 1.9% Trained Employees Lost to Competitor 3 8.1%
Other 0 0% Other 0 0%

 

Top Competencies of Current and Future Workers

 

Competency Current Employees Future Employees
Number Percent Number Percent
Customer Service 30 21.9% 31 18.3%
Dedication and Motivation (Work Ethic) 27 19.7% 25 14.8%
Self-motivated / Ability to Work Independently 18 13.1% 21 12.4%
Time Management 13 9.5% 18 10.7%
Written and Verbal Communication 12 8.8% 18 11%
Analytical Problem Solving 10 7.3% 11 6.5%
Technical 8 5.8% 9 5.3%
Teamwork / Interpersonal Skills 5 3.6% 10 5.9%
Creativity / Entrepreneurialism 5 3.6% 7 4.1%
Willing to Learn 5 3.6% 11 6.5%
Computer Literacy 4 2.9% 8 4.7%
Other 0 0% 0 0%