The Wholesale and Retail Trade Services Sector provides services to individuals, households and businesses. This sector is engaged in buying or supplying merchandise for resale through retail or wholesale establishments and may include the merchandising operations of retail or wholesale establishments. Examples are food and beverage services, grocery stores, pharmacies, and retail stores and outlets.

 

Employer One is a workforce development survey of businesses in Prescott-Russell.  Results were from 385 employers in the Wholesale and Retail Trade Services Sector in PR as of May 20, 2015.

 

HIGHLIGHTS

385 employers in the Wholesale and Retail Trade Services Sector responded to the Employer One Survey

Over 31% of employers indicate they will be hiring the coming year.

Employers rely on word of mouth, unsolicited resumes, on-site job posters, and the companies’ website to recruit new employees.

They indicate little problem in finding suitable job candidates.

Wholesale and Retail Trade Services employers value customer service, written and verbal communication, dedication and motivation, and teamwork most highly.

Technical Skills are of lesser importance for these employers.

 

Expected Hiring

 

  • Of 280 businesses who responded, 87 (31.1%) plan to hire in the next year

 

Labour Force Supply

 

  • While over 44.3 % of 287responding companies indicated they had hired in the past year, 27 (24.5%) of 110 responding companies indicated positions that were difficult to fill. Over 76% of employers indicated that the availability of workers locally was either good or excellent. This would indicate good labour market supply.

 

Hiring in the past year

 

Occupational Groups where hiring took place in the past year Hiring planned in the coming year
Occupational Group Full Time Part Time
Perm. Temp. Perm. Temp.
Sales and Service 101 13 122 37 144
Trades, Transport and Equipment Operators and Related Occupations 17 3 5 0 17
Other 10 1 16 0 34
Management 9 0 2 0 8
Business, Finance and  Administration 5 0 1 0 4
Health Occupations 3 3 0 0 3
Manufacturing or utilities 3 0 4 11 65
Natural and Applied Sciences and Related Occupations 1 0 0 0 0
Education, Law  or Social, Community & Government Service 1 0 0 0 0
Arts, Culture or Recreation 0 0 0 0 0
Natural Resources, Agriculture and Related Production Occupations 0 0 0 5 4

 

Occupations in demand between October 2013 and May 2015 in PR (# of positions)
Sales Representative 42 Assistant Manager 3 Cleaning Staff 1
Cashier 19 Delivery Drivers 3 Construction labourer 1
Wait Staff 15 Manager 3 Couturiere 1
Cook 15 Mechanic 3 Elevator technician 1
Kitchen Helper 11 Production Operator 3 Estimator 1
Team Member 9 Sandwich Artist 3 Graphic Artist 1
Coffee Bar Server 8 Supervisor 3 Receptionist 1
Labourer 8 Administration/secretary 2 Seamstress 1
Store Clerk 8 Baker 2 Store Manager 1
Service Technician 7 Berry Picker 2 Truck Driver 1
Customer Service Representative 6 Installers 2 Warehouse Manager 1
Clerk 5 Warehouse Worker 2 Winemaker 1
Pharmacy Technician 4 Bay wash 1    
Vehicle Servicing Technicians 4 Cabinet Maker 1    

 

How do you rank the availability of workers locally?   220 responses  
Poor Fair Good Excellent
11 5.0% 40 18.2% 126 57.3% 43 19.5%

 

Recruitment

  • More than 78% of employers rely on word of mouth, unsolicited resumes, on-site job posters, and the companies’ website to fill openings.

 

What recruitment methods are used to fill open positions?
Method Number Percent Method Number Percent
Word of Mouth 110 35.1% Other 14 4.5%
Unsolicited Resumes 53 16.9% Recruitment Agency 12 3.8%
On-site Job Posters 41 13.1% Recruitment at Schools 3 1.0%
Company’s Website 36 11.5% Newspaper Ads 3 1.0%
Employment Centres 22 7.0% Job Fairs 2 0.6%
Online Job Board 17 5.4%      

 

Training Needs

  • 83 of 113 or nearly 73% of respondents supported the training of their workers.

 

Technical Training Requirements (# of multiple responses)
Customer Service 57 Seamstress 2 Kitchen help 1
Product Knowledge 45 Water Safety Treatment & Testing 2 Knowledge of Geography 1
Health & Safety 35 Accounting 1 Legislation & Laws 1
Cashier 29 Apprenticeship 1 Lottery training 1
Computer Skills 22 Butcher 1 Management Skills 1
Sales 18 Cabinet Making 1 Manager 1
Cook 11 Canadian Elevator Industry Educational Program 1 Naturopathic Alternatives & Practices 1
Food Safety 9 Construction Knowledge 1 Nutrition 1
WHMIS 7 Creative Embroidery 1 Conseil ontarien du commerce des véhicules automobiles 1
Clerk 6 Drive Clean Standard/licenses 1 Painter 1
Equipment Handling 6 Embroidery 1 Plant Care 1
Mechanic 5 Equipment Maintenance 1 Plumber 1
Policies & Procedures 5 Estimator 1 Quality Assurance Programs 1
Wait staff 5 Fall Arrest 1 Restaurant Management 1
Cleaner 3 Film Rental 1 Shelf Stocking 1
Accessibility Training 2 First Aid 1 Shoe Fitting 1
Delivery Procedures 2 Forklift Training 1 Smart Serve (obligatory) 1
Home Staging 2 General Installation 1 Vehicle Technician 1
Laboratory Technician 2 GMP (Good manufacturing practices) 1 Wood Working 1
Reception 2    
Essential Skill Requirements
Time Management 3 Communication Skills 1 Reliability & Dependability 1
Versatility 2 Leadership 1 Resourcefulness 1

 

 

Source and Barriers to Training Existing Workers

  • Over 55% of employers rely on on-the-job training for workforce development.

 

Source of Training No. % Barriers to Training No. %
On the Job 188 55.3% Awareness of training support 100 27.2%
Vendor Specific 49 14.4% Cost 88 23.9%
Professional Association 47 13.8% Productivity Loss During Training 67 18.2%
College 18 5.3% Awareness of Existing Programs 54 14.7%
Online 17 5.0% Training not Available Locally 23 6.3%
Private Trainer 13 3.8% Trained Employees Lost to Competitor 19 5.2%
University 5 1.5% Distance to Travel for Training 17 4.6%
Other 3 0.9% Other 0 0.0%

 

Top Competencies of Current and Future Workers

 

Competency Current Employees Future Employees
Number Percent Number Percent
Customer Service 166 22.5% 137 20.5%
Written and Verbal Communication 131 17.8% 109 16.3%
Dedication and Motivation (Work Ethic) 105 14.2% 97 14.5%
Teamwork / Interpersonal Skills 76 10.3% 66 9.9%
Self-motivated / Ability to work independently 69 9.3% 69 10.3%
Time Management 45 6.1% 42 6.3%
Technical 38 5.1% 32 4.8%
Analytical Problem Solving 38 5.1% 38 5.7%
Computer Literacy 31 4.2% 31 4.6%
Willing to Learn 25 3.4% 33 4.9%
Creativity / Entrepreneurialism 12 1.6% 15 2.2%