The Wholesale and Retail Trade Services Sector provides services to individuals, households and businesses. This sector is engaged in buying or supplying merchandise for resale through retail or wholesale establishments and may include the merchandising operations of retail or wholesale establishments. Examples are food and beverage services, grocery stores, pharmacies, and retail stores and outlets.
Employer One is a workforce development survey of businesses in Prescott-Russell. Results were from 385 employers in the Wholesale and Retail Trade Services Sector in PR as of May 20, 2015.
385 employers in the Wholesale and Retail Trade Services Sector responded to the Employer One Survey
Over 31% of employers indicate they will be hiring the coming year.
Employers rely on word of mouth, unsolicited resumes, on-site job posters, and the companies’ website to recruit new employees.
They indicate little problem in finding suitable job candidates.
Wholesale and Retail Trade Services employers value customer service, written and verbal communication, dedication and motivation, and teamwork most highly.
Technical Skills are of lesser importance for these employers.
- Of 280 businesses who responded, 87 (31.1%) plan to hire in the next year
Labour Force Supply
- While over 44.3 % of 287responding companies indicated they had hired in the past year, 27 (24.5%) of 110 responding companies indicated positions that were difficult to fill. Over 76% of employers indicated that the availability of workers locally was either good or excellent. This would indicate good labour market supply.
Hiring in the past year
|Occupational Groups where hiring took place in the past year||Hiring planned in the coming year|
|Occupational Group||Full Time||Part Time|
|Sales and Service||101||13||122||37||144|
|Trades, Transport and Equipment Operators and Related Occupations||17||3||5||0||17|
|Business, Finance and Administration||5||0||1||0||4|
|Manufacturing or utilities||3||0||4||11||65|
|Natural and Applied Sciences and Related Occupations||1||0||0||0||0|
|Education, Law or Social, Community & Government Service||1||0||0||0||0|
|Arts, Culture or Recreation||0||0||0||0||0|
|Natural Resources, Agriculture and Related Production Occupations||0||0||0||5||4|
|Occupations in demand between October 2013 and May 2015 in PR (# of positions)|
|Sales Representative||42||Assistant Manager||3||Cleaning Staff||1|
|Cashier||19||Delivery Drivers||3||Construction labourer||1|
|Kitchen Helper||11||Production Operator||3||Estimator||1|
|Team Member||9||Sandwich Artist||3||Graphic Artist||1|
|Coffee Bar Server||8||Supervisor||3||Receptionist||1|
|Store Clerk||8||Baker||2||Store Manager||1|
|Service Technician||7||Berry Picker||2||Truck Driver||1|
|Customer Service Representative||6||Installers||2||Warehouse Manager||1|
|Pharmacy Technician||4||Bay wash||1|
|Vehicle Servicing Technicians||4||Cabinet Maker||1|
|How do you rank the availability of workers locally?||220||responses|
- More than 78% of employers rely on word of mouth, unsolicited resumes, on-site job posters, and the companies’ website to fill openings.
|What recruitment methods are used to fill open positions?|
|Word of Mouth||110||35.1%||Other||14||4.5%|
|Unsolicited Resumes||53||16.9%||Recruitment Agency||12||3.8%|
|On-site Job Posters||41||13.1%||Recruitment at Schools||3||1.0%|
|Company’s Website||36||11.5%||Newspaper Ads||3||1.0%|
|Employment Centres||22||7.0%||Job Fairs||2||0.6%|
|Online Job Board||17||5.4%|
- 83 of 113 or nearly 73% of respondents supported the training of their workers.
|Technical Training Requirements (# of multiple responses)|
|Customer Service||57||Seamstress||2||Kitchen help||1|
|Product Knowledge||45||Water Safety Treatment & Testing||2||Knowledge of Geography||1|
|Health & Safety||35||Accounting||1||Legislation & Laws||1|
|Computer Skills||22||Butcher||1||Management Skills||1|
|Cook||11||Canadian Elevator Industry Educational Program||1||Naturopathic Alternatives & Practices||1|
|Food Safety||9||Construction Knowledge||1||Nutrition||1|
|WHMIS||7||Creative Embroidery||1||Conseil ontarien du commerce des véhicules automobiles||1|
|Clerk||6||Drive Clean Standard/licenses||1||Painter||1|
|Equipment Handling||6||Embroidery||1||Plant Care||1|
|Policies & Procedures||5||Estimator||1||Quality Assurance Programs||1|
|Wait staff||5||Fall Arrest||1||Restaurant Management||1|
|Cleaner||3||Film Rental||1||Shelf Stocking||1|
|Accessibility Training||2||First Aid||1||Shoe Fitting||1|
|Delivery Procedures||2||Forklift Training||1||Smart Serve (obligatory)||1|
|Home Staging||2||General Installation||1||Vehicle Technician||1|
|Laboratory Technician||2||GMP (Good manufacturing practices)||1||Wood Working||1|
|Essential Skill Requirements|
|Time Management||3||Communication Skills||1||Reliability & Dependability||1|
Source and Barriers to Training Existing Workers
- Over 55% of employers rely on on-the-job training for workforce development.
|Source of Training||No.||%||Barriers to Training||No.||%|
|On the Job||188||55.3%||Awareness of training support||100||27.2%|
|Professional Association||47||13.8%||Productivity Loss During Training||67||18.2%|
|College||18||5.3%||Awareness of Existing Programs||54||14.7%|
|Online||17||5.0%||Training not Available Locally||23||6.3%|
|Private Trainer||13||3.8%||Trained Employees Lost to Competitor||19||5.2%|
|University||5||1.5%||Distance to Travel for Training||17||4.6%|
Top Competencies of Current and Future Workers
|Competency||Current Employees||Future Employees|
|Written and Verbal Communication||131||17.8%||109||16.3%|
|Dedication and Motivation (Work Ethic)||105||14.2%||97||14.5%|
|Teamwork / Interpersonal Skills||76||10.3%||66||9.9%|
|Self-motivated / Ability to work independently||69||9.3%||69||10.3%|
|Analytical Problem Solving||38||5.1%||38||5.7%|
|Willing to Learn||25||3.4%||33||4.9%|
|Creativity / Entrepreneurialism||12||1.6%||15||2.2%|