The Information and Communications Services Sector provide services to individuals, households, and businesses.  Examples include computer and telephone equipment suppliers, radio and television broadcasting, wireless communications suppliers, audio and video equipment manufacturers, software publishers, data processors, video game publishers, electronic and precision equipment suppliers.

 

Employer One is a workforce development survey of businesses in Prescott-Russell.  Results were from 23 employers in the Information and Communications Services Sector in PR as of May 20, 2015.

 

HIGHLIGHTS

23 employers in the Information and Communications Services Sector responded to the Employer One Survey

Nearly 47% indicate they will be hiring the coming year.

Employers rely on word of mouth, on-site job poster, and unsolicited resumés to recruit new employees.

They indicate little difficulty in finding suitable job candidates.

Information and Communications Services employers value written and verbal communication, customer service, the ability to work independently and dedication most highly.

Technical Skills are of high importance for these employers.

 

Expected Hiring

 

  • Of the 14 businesses who responded, 6 (42.9%) plan to hire in the next year.

 

Labour Force Supply

 

  • While 46.7% of 15 responding companies indicated they had hired in the past year, 1 (16.7%) of 6 responding companies indicated positions that were difficult to fill. 64,3% of employers indicated that the availability of workers locally was good to excellent. This would indicate good labour market supply.

 

Hiring in the past year

 

Occupational Groups where hiring took place in the past year Hiring planned in the coming year
Occupational Group Full Time Part Time
Perm. Temp. Perm. Temp.
Other 16 0 0 0 9
Sales and Service 8 0 0 0 11
Management 0 0 0 0 0
Business, Finance and  Administration 0 0 0 0 0
Natural and Applied Sciences and Related Occupations 0 0 0 0 0
Health Occupations 0 0 0 0 0
Education, Law  or Social, Community & Government Service 0 0 0 0 0
Arts, Culture or Recreation 0 0 0 0 0
Trades, Transport and Equipment Operators and Related Occupations 0 0 0 0 0
Natural Resources, Agriculture and Related Production Occupations 0 0 0 0 0
Manufacturing or utilities 0 0 0 0 0

 

Occupations in demand between October 2013 and May 2015 in PR (# of positions)
Sales & Customer Service 6 Telemarketer 2
Jounalist 4 Office Work 1
Technician 2 Radio Announcer 1

 

How do you rank the availability of workers locally?   14 responses  
Poor Fair Good Excellent
1 7.1% 4 28.6% 8 57.1% 1 7.1%

 

Recruitment

  • Over 63% of employers rely on word of mouth, on-site job poster, and unsolicited resumés to fill openings.

 

What recruitment methods are used to fill open positions?
Method Number Percent Method Number Percent
Word of Mouth 6 31.6% Newspaper Ads 1 5.3%
On-site Job Posters 3 15.8% Online Job Board 0 0.0%
Unsolicited Resumes 3 15.8% Recruitment at Schools 0 0.0%
Employment Centres 3 15.8% Recruitment Agency 0 0.0%
Job Fairs 2 10.5% Other 0 0.0%
Company’s Website 1 5.3%  

 

Training Needs

  • 8 of 11 or nearly 73% of respondents supported the training of their workers.

 

Technical Training Requirements (# of multiple responses)
Sales 4 Customer Service 1
Technical Equipment training 2 Journalist 1
Accounting Procedures 1 Management 1
Administrative Work 1 Reception 1
Essential Skill Requirements
Communication Skills 1 Computer Literacy 1

 

 

 

Source and Barriers to Training Existing Workers

 

  • More than 46% of employers rely on on-the-job training for workforce development.

 

Source of Training No. % Barriers to training No. %
On the Job 7 46.7% Awareness of training support 90 85.7%
College 2 13.3% Awareness of Existing Programs 5 4.8%
Professional Association 2 13.3% Cost 4 3.8%
Private Trainer 2 13.3% Training not Available Locally 4 3.8%
University 1 6.7% Productivity Loss During Training 1 1.0%
Vendor Specific 1 6.7% Distance to Travel for Training 1 1.0%
Online 0 0.0% Trained Employees Lost to Competitor 0 0.0%
Other 0 0.0% Other 0 0.0%

 

Top Competencies of Current and Future Workers

 

Competency Current Employees Future Employees
Number Percent Number Percent
Written and Verbal Communication 9 16.4% 7 20.0%
Customer Service 8 14.5% 5 14.3%
Technical 7 12.7% 6 17.1%
Self-motivated / Ability to work independently 7 12.7% 5 14.3%
Dedication and Motivation (Work Ethic) 6 10.9% 3 8.6%
Analytical Problem Solving 4 7.3% 3 8.6%
Teamwork / Interpersonal Skills 4 7.3% 2 5.7%
Computer Literacy 4 7.3% 0 0.0%
Time Management 3 5.5% 2 5.7%
Willing to Learn 2 3.6% 1 2.9%
Creativity / Entrepreneurialism 1 1.8% 1 2.9%
Other 0 0.0% 0 0.0%