The Household and Personal Services Sector groups businesses are primarily engaged in repairing and maintaining personal and household goods. Examples include personal care services, death care services, services conducted within the household, laundry and dry cleaning services, pet care (except veterinary), dating services, individuals employed as cooks, maids and butlers, and outside workers, such as gardeners, caretakers and other maintenance workers.

 

Employer One is a workforce development survey of businesses in Prescott-Russell Results were from 117 employers in the Household and Personal Services Sector in PR as of May 20, 2015.

 

HIGHLIGHTS

117 employers in the Household and Personal Services Sector responded to the Employer One Survey

Over 21% indicate they will be hiring the coming year.

Employers rely on word of mouth, other methods and unsolicited resumés to recruit new employees.

They indicate little problem in finding suitable job candidates.

Household and Personal Services employers value customer service, dedication and motivation (work ethic), written and verbal communication, and the ability to work independently most highly.

Technical Skills are of lesser importance for these employers.

 

Expected Hiring

 

  • Of the 90 businesses who responded, 19 (21.1%) plan to hire in the next year.

 

Labour Force Supply

 

  • While over 27% per cent of 92 responding companies indicated they had hired in the past year, 6 (25%) of 24 responding companies indicated positions that were difficult to fill. 72.6% of employers indicated that the availability of workers locally was either good or excellent. This would indicate good labour market supply.

 

Hiring in the past year

 

Occupational Groups where hiring took place in the past year Hiring planned in the coming year
Occupational Group Full Time Part Time
Perm. Temp. Perm. Temp.
Manufacturing or utilities 25 8 0 0 21
Sales and Service 11 0 6 0 17
Trades, Transport and Equipment Operators and Related Occupations 8 5 4 0 13
Other 8 0 17 0 11
Management 2 0 0 0 1
Education, Law  or Social, Community & Government Service 2 0 2 0 0
Business, Finance and  Administration 1 0 6 0 0
Natural and Applied Sciences and Related Occupations 0 0 0 0 0
Health Occupations 0 0 0 0 1
Arts, Culture or Recreation 0 0 0 0 0
Natural Resources, Agriculture and Related Production Occupations 0 0 0 0 7

 

Occupations in demand between October 2013 and May 2015 in PR (# of positions)
Labourer 58 Mail Carriers 2
Cleaners 20 Office Manager 2
Hairdresser 6 Travel Agents 2
Delivery 5 Assistant 1
Driver 5 Cashier 1
Morgue Assistant 5 Customer Service 1
Esthetician 3 Child Care Worker 1
HVAC Technician 3 Seamstress 1
Receptionist 3 Line Cook 1
Dispatcher 2

 

How do you rank the availability of workers locally?   63 responses  
Poor Fair Good Excellent
3 4.8% 12 19.0% 37 58.7% 11 17.5%

 

Recruitment

  • Over 78% of employers rely on word of mouth, other methods and unsolicited resumés to fill openings.

 

What recruitment methods are used to fill open positions?
Method Number Percent Method Number Percent
Word of Mouth 26 55% Employment Centres 1 2%
Other 6 13% Recruitment Agency 1 2%
Unsolicited Resumes 5 11% Newspaper Ads 1 2%
Company’s Website 5 11% Recruitment at Schools 0 0%
On-site Job Posters 1 2% Job Fairs 0 0%
Online Job Board 1 2%  

 

Training Needs

  • 49 of 76 or 64.5% of respondents supported the training of their workers.

 

Technical Training Requirements (# of multiple responses)
Customer Service 17 Cleaning 1
Hair Styles & Cutting Techniques 15 Travel Advisor 1
Health & Safety 14 Cooking Training 1
Product Knowledge 11 Safe Driving Techniques 1
Esthetics 5 Fabric Knowledge 1
Equipment Handling 3 Fashion Tendencies 1
Cashier 3 CPR / First Aid 1
Sales & Service 2 Knowledge about Fitness 1
Administration 2 Gas Bar Handling 1
Assistant 2 Grooming 1
Hospitality 2 Heavy Equipment Training 1
Mortuary Services 2 Hospital Procedures 1
Nail Art 2 Orthotherapy 1
Scheduling 2 Productivity 1
Fitness Training 2 Project Management 1
Essential Skill Requirements
Computer Skills 6 Team work 1

 

Source and Barriers to Training Existing Workers

  • More than 46% of employers rely on on-the-job training for workforce development.

 

Source of Training # % Barriers to training # %
On the Job 57 46.7% Awareness of training support 94 51.4%
Professional Association 24 19.7% Productivity Loss During Training 28 15.3%
College 14 11.5% Cost 26 14.2%
Vendor Specific 13 10.7% Distance to Travel for Training 15 8.2%
University 9 7.4% Awareness of Existing Programs 9 4.9%
Private Trainer 5 4.1% Trained Employees Lost to Competitor 6 3.3%
Online 0 0.0% Training not Available Locally 5 2.7%
Other 0 0.0% Other 0 0.0%

 

Top Competencies of Current and Future Workers

 

Competency Current Employees Future Employees
Number Percent Number Percent
Customer Service 42 20.4% 34 20.0%
Dedication and Motivation (Work Ethic) 32 15.5% 25 14.7%
Written and Verbal Communication 27 13.1% 21 12.4%
Self-motivated / Ability to work independently 25 12.1% 19 11.2%
Time Management 20 9.7% 15 8.8%
Technical 16 7.8% 14 8.2%
Teamwork / Interpersonal Skills 15 7.3% 14 8.2%
Creativity / Entrepreneurialism 10 4.9% 10 5.9%
Willing to Learn 8 3.9% 10 5.9%
Analytical Problem Solving 6 2.9% 5 2.9%
Computer Literacy 5 2.4% 3 1.8%
Other 0 0.0% 0 0.0%