General Office Support Workers – NOC 1411 SDG


Number of People Who Work in this Industry


Median Income of People Working in this Occupation


Chance this Occupation Will Be Impacted by Technology in the Next Decade


Participation Rate
Percentage of the number of people currently working in the occupation as compared to the total number of people within the occupation as of the week of
May 1 to May 7 2016


Unemployment Rate
Percentage of people looking for work as compared to the total number of people in the occupation as of the week of May 1 to May 7 2016 when the unemployment rate in SDG was 5.8%


of People Working in this Occupation

44.5% of the workforce has a college certificate or diploma

40.0% of the workforce has a secondary school diploma

Age of the Workforce

in this Occupation

47.3% of the workforce is age 45 to 64

Sectors that Employ this Occupation

19% of general office support workers are employed in the health care sector.  18% are employed in public administration

Employment Outlook

The employment outlook in our region for 2017-2019 is fair.  Employment decline will lead to a loss of some positions; however, several positions will become available due to retirements.  There are a moderate number of unemployed workers with recent experience in this occupation

Projected growth rate in Ontario: Less than or equal to 0%

More Information

What Else Do I Need to Know?

  • Employment Outlook for General Office Workers in the Ottawa Economic Region is limited. Technological advancement will continue to limit employment growth and alter the job functions in this occupation. As a result, many clerical functions are being consolidated with similar administrative roles. Job opportunities will also be limited as a number of employers outsource some of their clerical functions to external service providers. Employment prospects have also been affected by a moderation in hiring in the public administrating sector in recent years.
  • A significant number of job openings will arise from high turnover as this is primarily an entry-level position. Employment opportunities are usually available year-round, across a variety of industries. Industries that are more resistant to economic fluctuations, such as health care and educational services, will provide more stable employment opportunities.
  • Prospects will be better for individuals with strong multi-tasking skills and ability to use up-to-date office machinery and computer applications. Individuals willing to work weekends and evenings may have better employment prospects.
  • Bilingualism is an asset.
  • For more information directly from local employers about this occupation, click on Construction & Utilities Services SectorHealth Care & Social Assistance Services Sector, Professional, Technical & Education Services Sector, Transportation & Warehousing Services Sector, and/or Wholesale & Retail Trade Services Sector.